How-To
Free 14-Day Art Returns: Buy Art Online Risk-Free
Buying art should be a process of joy, not a source of stress. But if you’ve ever hesitated to click “buy” because you weren’t sure how a piece would look in your space, you’re not alone. That’s why we’ve made a major update. US customers now enjoy free 14-day returns on most artworks.
This policy change is just another part of our mission to make collecting art online as accessible and easy as possible.
What is Saatchi Art’s Return Policy
We heard from our collectors that flexibility matters. Here’s what Saatchi Art’s new return policy promises:
14 days to decide whether your new artwork feels right at home.
Free return shipping with no hidden costs or restocking fees.
Almost all art is included with clear exclusions on final sale items and oversized artwork, so you know exactly what is covered.
With our updated policy, we recommend waiting to see the artwork in person before deciding to return it. But if you change your mind at any point before your artwork has shipped, you can cancel the order. This means you can confidently explore artists, styles, and bold choices, knowing you won’t be stuck if it isn’t love at first sight.
What Free Art Returns Mean for Collectors
You get time to live with the art. The lighting in your home, the scale of your walls, and the flow of your space all affect how a piece feels. Two weeks lets you really see it in context.
You remove the fear of getting it “wrong.” We want the joy of discovery to come first and foremost.
You build trust in the process. We stand behind the work we represent and behind you as a collector.
How Saatchi Art’s Return Policy Stacks Up
Return policies vary widely from gallery to gallery and often leave buyers with limited options. Here’s how other brands compare:
Artsy: Artsy allows cancellations within 24 hours, and its buyer guarantee covers cases of damage or misrepresentation. However, once that window closes, there’s no general “change of heart” return option, and all sales are final. For many buyers, there is a lot of pressure to decide in a single day.
Uprise Art: With Uprise Art, all sales are final except in cases of damage or non-delivery, so you have to be absolutely sure before you buy, which can be challenging when shopping online.
Tappan: Tappan offers 10 days to request a return, but with a 20% restocking fee and strict condition rules.
Etsy and Independent Marketplaces: Policies vary by seller, and many works, especially original art or commissions, are final sale, with no returns allowed unless damaged.
By comparison, our free 14-day returns are clear, consistent, and fully covered, with few instances of exclusions.
For art buyers outside the US, our 14-day satisfaction guarantee still applies. Find out more about Saatchi Art’s satisfaction guarantee in our FAQs.
Ready to Buy Original Art Risk-Free?
Start or grow your collection with confidence. Browse thousands of curator-approved works, bring home the one you love, and take advantage of free 14-day art returns if it’s not exactly right.
